Delivery Policy

Our Delivery Policy is set out to explain to you, the customer, how we provide the Processing Service offered on our website. 

1- OFFICIAL-CANADA-ETA.COM is a private, third party eTA applications data processing agency and it is not affiliated in any way with the Government of Canada. 

2- Services provided:

• eTA application data entry and processing.
• Same day processing and status update.
• Travel authorization confirmation delivery by email
• Application information updates and status check for 2 years from eTA authorisation being received.
• 24/7 eTA email and telephone customer support.

3- OFFICIAL-CANADA-ETA.COM does not guarantee that applications will be accepted, we only process the customer's application data and integrate into the Canadian eTA system.

4- The customer is responsible for providing valid and accurate application information, OFFICIAL-CANADA-ETA.COM is not liable for any rejected applications due to non valid or incorrect information submitted by the customer.

5- Once the application data is submitted, OFFICIAL-CANADA-ETA.COM will have 24 hours to process the application and provide a status update to the customer. No service claims are accepted for non delivered travel authorization confirmation documents before 24 hours after information is submitted by the customer. Customer has the right to claim if they have not received a confirmation document or status update after 24 hours.

6-  Applications can be put on hold by the Canadian Authorities for multiple reason, in these cases a customer service representative will contact the customer to coordinate a possible solution. Same case if application is rejected.

7- The services provided herein are in relation to the submission of eTA applications. The cost of processing applications includes all service fees (up to 80USD), which are dependent on the location of the applicant. We are not affiliated with the Canadian government or embassy. The processing fee includes 7CAD due to the Canadian government for issuing your eTA. You can apply directly via http://www.cic.gc.ca/english/visit/visas.asp. By purchasing our services the customer agree to pay a service fee for data entry and assistance service fee which includes the mandatory 7CAD fee paid by OFFICIAL-CANADA-ETA.COM on his/her behalf to the Canadian Government for the eTA system fee.

8- Customer also provide explicit authorization to let OFFICIAL-CANADA-ETA.COM manage his/her application data and apply on his/her behalf to the Canadian Government eTA system. According to our privacy policy and the Candian Government data privacy: http://www.cic.gc.ca/english/notices.asp#privacy

9- Customer certifies he/her is entitled and legally authorized to pay with the submitted credit or debit card. OFFICIAL-CANADA-ETA.COM will charge the submitted credit card one total fee and shall be not liable for any illegal use of credit information submitted by the customer.

Once our same-day Processing Service is completed, which includes weekends and holidays, we will deliver the product to you by email only.

We strongly recommend you to add our email address support@official-canada-eta.com to your white list to ensure that our email is not rejected due to an overfilled inbox.

PDF files can be read by utilizing Adobe reader which is free to download

If you have any questions regarding our delivery policy, please contact us by email (support@official-canada-eta.com). We will respond within 24 hours.

Our Processing Service is considered delivered to you when submitted via email. We recommend that you take a printed copy of your travel authorization as some airlines may want to see a copy of it at check-in.