Terms and Conditions

Please find below the terms and conditions set out by the company Satellite Properties Limited, which are governed by the Laws of the United Kingdom. 

The company will process an application to the client's requirements and requests, and will not be responsible for any incorrect information provided. The company will make all efforts to obtain the correct visa in the specified period of time. However the company will not be responsible for the following occurring at the embassy; Refusal to issue the visa, Refusal to accept the application, Issuance of incorrect visa, Delay in processing the visa.

Should the company have caused any of the above through error or omission, then the company's liability is strictly limited to the cost of a replacement visa or refund of all fees paid and the company cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.

Cancellation rights

Once you have submitted your application with us online or over the phone, it is assumed that you have agreed that we may instantly begin the processing of your application and provide our service, and by agreeing to these terms and conditions, you are therefore providing your express consent for this to happen. As a result you will not have any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.

Ownership

This website official-canada-eta.com is owned and operated by Satellite Properties Limited, 4 Southerton Way, Shenley, Herts, WD7 9LJ. If you do not agree to be bound by and comply with these terms of use, please do not access or use this site.

Limits on Use

You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site.

Security

We reserve the right from time to time to: (a) alter and/or introduce new and/or additional security measures without notice; (b) temporarily withdraw and/or limit the availability of this site to any individual(s); and (c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site's databases.

Accuracy and Site Content

We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. official-canada-eta.com does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided "as is" and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.
This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.

Limited Licence and Ownership

You are granted a limited licence to download the materials contained on this site to a personal computer, and to print a hard copy of such materials, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact.
Save as expressly and specifically permitted in these terms of use, all translation, re-transmission, distribution or other use of the materials contained on this site and in its databases on any other internet site or other media is strictly prohibited. You are also prohibited from: (a) framing this site or any part of it on any other site; or (b) mirroring this site on another server; or (c) using automated screen capture or screen scraping technologies to obtain information of any sort from this site.
The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms of use.
Software (if any) made available to download from this site is either owned by or licensed to us. You may only use such software in accordance with the end user licence accompanying that software or, where there is no such licence; you are granted a non-exclusive, non-transferable licence to use the said software for using this site in accordance with these terms of use.
All copyright and all other intellectual property and proprietary rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to official-canada-eta.com or, in the case of any other brands, names and logos featured on this site, their respective owners.

Your Consent

By using this site you consent to official-canada-eta.com, processing and transferring (both inside and outside the EEA) the User Data as necessary for us to provide you with this service and enable you to use the site and receive your eTA.

Delivery Policy

Our Delivery Policy is set out to explain to you, the customer, how we provide the Processing Service offered on our website. 

1- official-canada-eta.com is a private, third party eTA applications data processing agency and it is not affiliated in any way with the Government of Canada. 

2- Services provided:

  • eTA Visa Waiver application data entry and processing.
  • Same day processing and status update.
  • Travel authorization confirmation delivery by email
  • Application information updates and status check for 2 years from eTA authorisation being received.
  • 24/7 eTA email and telephone customer support.

3- official-canada-eta.com does not guarantee that applications will be accepted, we only process the customer's application data and integrate into the Canada eTA system.

4- The customer is responsible for providing valid and accurate application information, official-canada-eta.com is not liable for any rejected applications due to non valid or incorrect information submitted by the customer.

5- Once the application data is submitted, official-canada-eta.com will have 24 hours to process the application and provide a status update to the customer. No service claims are accepted for non delivered travel authorization confirmation documents before 24 hours after information is submitted by the customer. Customer has the right to claim if they have not received a confirmation document or status update after 24 hours.

6-  Applications can be putted on hold by the Canada eTA for multiple reason, in these cases a customer service representative will contact the customer to coordinate a possible solution. Same case if application is rejected.

7- The services provided herein are in relation to the submission of eTA applications. The cost of processing applications includes all service fees (up to 80USD), which are dependent on the location of the applicant. We are not affiliated with the Canadian government or embassy. The processing fee includes 7CAD due to the Canadian government for issuing your eTA. You can apply directly via http://www.cic.gc.ca/english/visit/visas.aspBy purchasing our services the customer agree to pay a service fee for data entry and assistance service fee which includes the mandatory 7CAD fee paid by official-canada-eta.com on his/her behalf to the Canadian Government for the eTA system fee.

8- Customer also provide explicit authorization to let official-canada-eta.com manage his/her application data and apply on his/her behalf to the Canada eTA system. According to our privacy policy and the Canadian eTA privacy statement at: http://www.cic.gc.ca/english/visit/eta.asp

9- Customer certifies he/her is entitled and legally authorized to pay with the submitted credit or debit card. official-canada-eta.com will charge the submitted credit card one total fee and shall be not liable for any illegal use of credit information submitted by the customer.

Once our same-day Processing Service is completed, which includes weekends and holidays, we will deliver the product to you by email only.

We strongly recommend you to add our email address support@official-canada-eta.com to your white list to ensure that our email is not rejected due to an overfilled inbox.

PDF files can be read by utilizing Adobe reader which is free to download

If you have any questions regarding our delivery policy, please contact us by email (support@official-canada-eta.com). We will respond within 24 hours.

Our Processing Service is considered delivered to you when submitted via email. We recommend that you take a printed copy of your travel authorization as some airlines may want to see a copy of it at check-in.

Disclaimer and Limitation of Liability

(a) Except as may be set out in these terms of use, this site, its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on or accessed through this site is adequate, complete, accurate or up-to-date, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to £100.
(d) Nothing in these terms of use shall limit our liability for: 
(i) loss or damage for death or personal injury caused by our negligence; or 
(ii) for any fraudulent misrepresentation made by us or those under our control.
(e) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.

Refund Policy

If your application is denied for out-of-date or incorrect information, or any other reason, we will refund the processing service fee paid to us as part of our money-back guarantee so long as you make a refund request via email. In the occasional case where the Canadian government rescinds approval of your eTA authorization, we are unable to issue a refund, and strongly suggest you confirm your eTA authorization before checking in for or reserving a flight to Canada.

If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email support@official-canada-eta.com for more information.

Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees or charges from other parties involved in processing your payment.

Refunds are always in USD currency. The exchange rate is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.

Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:

  • Full name;
  • Reason for requesting a refund;
  • Email address associated with the original purchase;
  • The last four (4) digits of the credit card used to make the purchase.

We will credit your refund to your debit/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 3-5 working days.

If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.

Severability

If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.

Entire Agreement

These terms of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.

Change of Terms of Use

We may alter, adapt or otherwise change these terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of this site will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.

About Us

This site is made available to you by Satellite Properties Limited and is ©official-canada-eta.com, 4 Southerton Way, Shenley, Herts, WD7 9LJ. All rights reserved.
Our normal hours of business are 0900 to 1800 weekdays excluding Bank Holidays.
You can contact us by writing to us at the above address or by using the 'contact us' facility on this site.

Miscellaneous

These terms of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between you and us.
You may not assign, sub-license, sub-contract or otherwise transfer or deal in any of your rights or obligations under these terms of use without our prior written consent.
Headings in these terms of use are for convenience only and are not to be taken into account when construing these terms of use.

Termination

We reserve the right to block your access to this site immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms of use.

Rights of Third Parties

No one other than you and us will have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee.

Governing Law

Use of this site and the Service is governed by English law, and you irrevocably agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the Service and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.

Passport and Visa

You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check fro up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled "The Traveller's Guide to Health" (T4). It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.
The User's use of the Website and or the Offered Service is on the strict understanding that the Website and or the Offered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service. The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.